Four Steps to a Successful Proof Of Concept for Speech Analytics As the world slowly begins to re-open in the (hopefully) aftermath of COVID-19, executives and managers will need to focus again on business priorities and growth opportunities. Inevitably vendors will come knocking at your door with new products, services and proposals. Before making the investment, it’s a good idea to undergo a Proof of Concept (POC) process to help you make the best decision.

Proof of Concept vs a Trial How do you minimise this risk and make sure that the solution you choose is the right one for your business? The potential applications of speech analytics technology in contact centres has been well known amongst industry insiders for years now. The technology regularly finds itself as the central theme of many contact centre and customer experience conferences around the world, and as a piece of the RPA and

Contact Centre 2020: Trends to Watch Ten years ago, the death of the contact centre was announced. Contact centres were to be swallowed up and made irrelevant through the oncoming digital revolution. Despite this prediction, contact centres have risen like a phoenix from the technological ashes, not becoming irrelevant but emerging stronger, adapting and evolving to this new landscape. This article counts down some of the key technological shifts that have occurred throughout this process,

Zip Case Study Zip increased the quality of agent training immediately after deploying Lisa by covering 100% of calls, focusing on calls more likely to contain training opportunities, and reviewing each call much faster and with more accuracy. Contact us for a free demo Contact us for a free demo

Daisee wins Tech Rocketship Award following address at Tech23 Daisee is venturing across the pond to meet with UK business leaders and venture capitalists, being granted the inaugural Australian ‘Tech Rocketship’ startup award. The win comes off the back of daisee co-founder and CEO Richard Kimber delivering an address at Tech23, in which he discussed the potential of AI in enterprise, specifically in the areas of compliance and regulation, showcasing daisee’s AI-driven speech analytics software,

How AI-based business transformation can happen on any scale This is the first in a three-part series based on a talk by daisee’s chief technology officer, Greg Baker at University of Technology’s Heads of Innovation Forum. Misconceptions around AI There are many misconceptions and concerns around the impact AI-based software will have on the workplace. It will undoubtedly – and inevitably – affect the way we work and even the type of work we do.