Daisee Blog – Latest Posts

GSN and Daisee partner to provide AI-powered automated quality management to improve customer experience GSN and Daisee are excited to announce the award winning Daisee solution is now available as part of GSN’s ecosystem of pioneering cloud contact centre solutions. 

Four Steps to a Successful Proof Of Concept for Speech Analytics As the world slowly begins to re-open in the (hopefully) aftermath of COVID-19, executives and managers will need to focus again on business priorities and growth opportunities. Inevitably vendors

Proof of Concept vs a Trial How do you minimise this risk and make sure that the solution you choose is the right one for your business? The potential applications of speech analytics technology in contact centres has been well

Contact Centre 2020: Trends to Watch Ten years ago, the death of the contact centre was announced. Contact centres were to be swallowed up and made irrelevant through the oncoming digital revolution. Despite this prediction, contact centres have risen like

Zip Case Study Zip increased the quality of agent training immediately after deploying Lisa by covering 100% of calls, focusing on calls more likely to contain training opportunities, and reviewing each call much faster and with more accuracy. Contact us

Daisee wins Tech Rocketship Award following address at Tech23 Daisee is venturing across the pond to meet with UK business leaders and venture capitalists, being granted the inaugural Australian ‘Tech Rocketship’ startup award. The win comes off the back of