How AI-based business transformation can happen on any scale This is the first in a three-part series based on a talk by daisee’s chief technology officer, Greg Baker at University of Technology’s Heads of Innovation Forum. Misconceptions around AI There are many misconceptions and concerns around the impact AI-based software will have on the workplace.…

Why the rise of AI will see the demise of closed data The rise of AI speech analytics software could herald the demise of closed data sources as companies become more tuned in to the value of the unstructured data they’re sitting on. For daisee, data liberation – relinquishing the lock-down of customer data –…

What contact centres look like in the age of AI – part 2, people In Part 2 of daisee’s look at the future of contact centres, we look at the impact AI will have on the workplace and workforce. In an industry experiencing high staff churn, intensive training needs, increasing compliance and regulatory requirements and…

What contact centres look like in the age of AI – Part 1, technology   The contact centre industry is entering a period of intense disruption and AI software will be instrumental in contact centres reimagining their role. Digital convenience is driving consumers to interact with businesses on a host of channels with much higher…

The future of contact centres – showing business how it’s done with AI More than ever, businesses need to understand the complexities of individual transactions and customer behaviour over multiple contacts and channels. By pioneering AI software technology, contact centres have the opportunity to stand as industry leaders and reimagine every aspect of their business.…