How AI-based business transformation can happen on any scale
How AI-based business transformation can happen on any scale This is the first in a three-part series based on a talk by daisee’s chief technology officer, Greg Baker at University of Technology’s Heads of Innovation Forum. Misconceptions around AI There are many misconceptions and concerns around the impact AI-based software will have on the workplace.…
Read MoreWhy the rise of AI will see the demise of closed data
Why the rise of AI will see the demise of closed data The rise of AI speech analytics software could herald the demise of closed data sources as companies become more tuned in to the value of the unstructured data they’re sitting on. For daisee, data liberation – relinquishing the lock-down of customer data –…
Read MoreWhat contact centres look like in the age of AI – part 2, people
What contact centres look like in the age of AI – part 2, people In Part 2 of daisee’s look at the future of contact centres, we look at the impact AI will have on the workplace and workforce. In an industry experiencing high staff churn, intensive training needs, increasing compliance and regulatory requirements and…
Read MoreWhat contact centres look like in the age of AI- Part 1, technology
What contact centres look like in the age of AI – Part 1, technology The contact centre industry is entering a period of intense disruption and AI software will be instrumental in contact centres reimagining their role. Digital convenience is driving consumers to interact with businesses on a host of channels with much higher…
Read MoreThe future of contact centres
The future of contact centres – showing business how it’s done with AI More than ever, businesses need to understand the complexities of individual transactions and customer behaviour over multiple contacts and channels. By pioneering AI software technology, contact centres have the opportunity to stand as industry leaders and reimagine every aspect of their business.…
Read MoreTo Haskell or not to Haskell
To Haskell or not to Haskell Sometimes a programming language’s reputation can hold it back despite it being the best solution in the marketplace. Haskell – a standardised, general-purpose functional programming language – is a case in point. (It was named after the logician Haskell Curry.) Programs in Haskell are a series of high-level generalisable…
Read MoreGetting Started With AI and ML
Getting Started With AI and ML Artificial Intelligence is the victim of apocalyptic fear-mongering, utopian fantasies and everything in between. A notoriously complex and abstract concept, there are an approximated 10,000 elite few data scientists who can claim to really, truly understand Artificial Intelligence and even they will admit that there is an awful lot…
Read MoreAustralian firms ‘get’ AI and are ready to invest: Daisee 2017 Australian AI Report
Media release written by David Binning SYDNEY, February 21, 2018 – A 2017 report gauging Australian business sentiment towards AI (artificial intelligence) has revealed high levels of awareness and a willingness to invest in the technology’s potential to reveal critical business insights and new market opportunities. The ‘Outlook on the Australian AI market landscape…
Read MoreThe Brain – Inspiration for Modelling Computation
This post is the first of the series HTM – Moving Towards Real Artificial Intelligence that will explore the HTM approach to create artificial intelligent machines by mimicking the processes that govern human learning. The Brain – Inspiration for Modelling Computation by Nicola Pastorello In the past few years, artificial intelligence has once again become a…
Read MoreTaming the Wild West of AI Project Management
Taming the Wild West of Project Management by Shannon Pace Once Upon a Time in the Lab Our ability to process textual data has improved rapidly with the introduction of language models such as word2vec and GloVe, which enable symbolic text to be transformed into a more flexible numeric representation. Yet, the nature of…
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