Two core modules. One intelligence system.
One platform, built to analyse every interaction
Daisee unifies quality assurance and analytics in a single system — eliminating manual QA, fragmented tools and blind spots.
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Automated Quality Assurance
Objective QA at full coverage
Includes:
Automated scoring of every interaction
Customisable QA, compliance, sales and service scorecards
Near real-time compliance and risk detection
Evidence-linked scoring and audit trails
Outcome
Accurate, defensible QA without manual effort.
Analytics & Insights
Understand what’s happening — and what to do next
Includes:
Behaviour & experience intelligence
Sentiment, intent and friction-point analysis
Predictive risk, churn and opportunity models
Benchmarks, gap analysis and prioritised actions
Outcome
Clear insight that drives focused, high-impact action.
Why the Daisee platform works
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The intelligence foundation that powers both core modules.
Daisee is built on a shared intelligence layer that analyses every customer interaction once and applies that understanding across both Automated Quality Assurance and Analytics & Insights.
This ensures consistent insight, objective evaluation, and scalable analysis — without duplicating effort or creating data silos.
Behaviour & experience intelligence
Identifies behavioural and conversational signals such as tone, intent, silence, over-talk, and energy shifts — enriching every score and insight.
Predictive risk & opportunity models
Detects patterns linked to complaints, churn, escalation, and opportunity, enabling earlier intervention and prioritised action.
Guided dashboards & action surfaces
Surfaces what matters most across QA, CX, risk, and performance, helping teams focus effort where it has the greatest impact.
System intelligence foundation
Provides high-accuracy transcription, enterprise-grade security, integrations, and the underlying AI infrastructure that supports the platform at scale.
Key platform capabilities
Capabilities that apply across Automated Quality Assurance and Analytics & Insights.
Automated analysis of customer interactions at scale
Full transcription and conversation playback
Configurable QA and compliance scorecards
Behavioural, sentiment, and intent signals across interactions
High-risk interaction identification and alerting
Search, filtering, and review workflows
Security and scalability built in.
Enterprise-grade security, built in.
Daisee protects sensitive customer conversations with layered controls across people, platform, and infrastructure — so you can scale globally with confidence.
SOC 2 Type II attested
Independently audited controls for security, availability, and confidentiality.
Encrypted by default
All data encrypted in transit (TLS 1.2+) and at rest (AES-256).
Global AWS infrastructure
Deployed on AWS with regional environments across US, EU, and Australia.
Data residency flexibility
Choose where your data is processed to meet regulatory and sovereignty requirements.
Least-privilege access & MFA
Strict access controls, role-based permissions, and multi-factor authentication.
Enterprise SSO ready
Supports SAML 2.0 and OAuth 2.0 for secure single sign-on.
Pen-tested annually
Independent third-party penetration testing and remediation.
Built for regulated
environments
Trusted by financial services, insurance, and regulated contact centres worldwide.
See how teams use daisee
Daisee helps teams reduce risk, improve quality and unlock performance by analysing every conversation — and turning insight into confident action.
Ready for complete visibility across every conversation?
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