daisee is now available on the Genesys AppFoundry
The daisee solution integrates with Genesys Cloud to transform customer interaction data into actionable insights
daisee has announced their solution is now available on the Genesys® AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimise their workforce.
daisee is a leader in AI-powered automated quality management of customer interactions that transforms customer data into actionable insights for decision-makers in contact centres.
We are honoured to be a part of the Genesys partner ecosystem, daisee has developed a fully automated quality management solution that is designed to draw deep understanding of spoken conversations between companies and their customers. This partnership enables Genesys customers to easily access daisee’s highly accurate and multi-award-winning solution so they can focus on what’s important, process quick enhancements to improve customer experience, drive better business outcomes and improve agent experience through better coaching and training.
Richard Kimber — daisee Founder and Director
daisee is now integrated with Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact centre platform. With its robust feature set and open APIs, Genesys Cloud is flexible, scalable and built for rapid innovation.
Genesys customers using daisee will have 100% of their calls monitored, transcribed, analysed, and scored against a world-first Programmable Quality Assurance Scorecard that automatically activates a workflow for low scoring, high risk calls almost real-time so they can be immediately reviewed and remediated by managers.
daisee will be presenting at a Genesys webinar on 1st October 2020, where they will explore how their client has achieved results with the solution.