Gain control of your voice data
Quickly identify compliance issues, gain knowledge and insights that enable better business outcomes.
The power of daisee is augmented human intelligence.
Crunching, filtering and categorising huge amounts of voice data used to be an unachievable task.
Daisee does this in near-real-time so that people can act upon the insights.
Enabling you to see far beyond words alone, surfacing the underlying emotion hidden deep within your calls – what your customers are really saying, thinking and feeling.
>90%
Industry
leading
Accuracy
- Automated Quality Management
- Confidence from 100% sampling and automatic evaluation of calls
- Customisable scorecard
Increased productivity of QA resources
<6
Months
to 300%
ROI
- Compliance
- Measuring script adherence (sequencing & conditional disclosures)
- Explanation of failed calls
Improved agent conduct and risk mitigation
$0
Installation
with 5-day
deployment
- Customer Insights
- Call drivers & Sentiment analysis
- Flagged high risk calls
Better customer satisfaction & stronger advocacy
Team View
- Accurately analyse performance and measure customer satisfaction.
- Easily review high-risk calls.
- Track top performers and filter by teams.
Programmable Scorecard™
- Proprietary, customisable scorecard that provides transparency on all calls.
- Quickly jump to points of interest.
- Easily identify training and soft skill development areas.
Programmable Scorecard™
- Proprietary, customisable scorecard that provides transparency on all calls.
- Quickly jump to points of interest.
- Easily identify training and soft skill development areas.