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lisa

lisa will transform your call-centre into a powerful source of consumer insight

lisa sits on your existing customer systems listening to all customer conversations all the time. lisa checks for regulatory and brand compliance based on a business’s individual needs and priorities, identifies training needs and then checks for training effectiveness.

lisa

lisa will transform your call-centre into a powerful source of consumer insight

lisa sits on your existing customer systems listening to all customer conversations all the time. lisa checks for regulatory and brand compliance based on a business’s individual needs and priorities, identifies training needs and then checks for training effectiveness.

lisa solves...

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Inconsistent customer experience

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Increased focus on conduct risk

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High agent turnover

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Insufficient supervisory coverage

How it works

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Translate

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Identify

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Enhance

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Present

High quality duplex call recording capability combined with best-in-class speech to text engine for both cloud and on-premise deployments. lisa extracts words with more than 90% accuracy and tags semantic elements such as confidence, volume and energy.

Natural Language Processing tools identify:

  • Agent and customer.
  • Entities including times, dates, names, etc.
  • Conversation sentiment.

lisa’s advanced AI algorithms deliver context and meaning for further analysis including:

  • Tone, clarity and energy.
  • Key phrases and topics.
  • Call behaviours such as talk speed, pauses, over-talk, silences etc.
  • Derived semantic insights such as customer satisfaction, personality, and education level.

Derive & visualise business insights from the analysed data through QM scorecards triggered notifications and integration with your BI (Tableau & Qliksense) and CRM (Salesforce) systems.

lisa...Accuracy and ROI

Accurate

>90% transcription accuracy

Sophisticated algorithms

Pre-trained

Proprietary Semantic Engine

200 sensors

Automated

Automated scorecard

High risk call alerts

Verbatim script adherence alerts

Timely insight reporting

Flexible

Integrates with existing call centre systems

Cloud-based

Easy to use

Customized scorecards

Consumption pricing

lisa delivers value for business...

Customer Experience

Contact Centre Efficiency

Enhanced Compliance

Sales and Marketing Proficiency

lisa solutions for industry...

BPO

Banking

Trading Desks

Energy & Utilities

Insurance

Marketing

Retail

Technology

Travel & Hospitality

Telecomms

Key Benefits

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100% Call Coverage

Seamless Customized Integration

Open Source Database

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AI-driven

Simple Pricing Model

Flexible Proposition

lisa demo

Use lisa's AI-driven insights to generate business function-specific reports.

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Contact Centre Supervisor

Analyse agent performance and measure customer satisfaction.

Spot best practice and training needs on an agent-by-agent basis, or across a whole business.

Contact Centre Agent

Listen to calls, review transcription, understand semantics and meaning.

Distinguish between over-talk and interruptions.

Spot best practice and assess training needs.

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