Problems Lisa solves

Inconsistent customer experience

Increased focus on conduct risk

High agent turnover

Insufficient supervisory coverage
How it works

Translate

Ingest

Enhance

Present
High quality duplex call recording capability combined with best-in-class speech to text engine for both cloud and on-premise deployments. Lisa extracts words with more than 90% accuracy and tags semantic elements such as confidence, volume and energy.
Natural Language Processing tools identify:
- Agent and customer.
- Entities including times, dates, names, etc.
- Conversation sentiment.
Lisa’s advanced AI algorithms deliver context and meaning for further analysis including:
Derive & visualise business insights from the analysed data through QM scorecards triggered notifications and integration with your BI (Tableau & Qliksense) and CRM (Salesforce) systems.
Why Lisa?
Key Benefits



100% Call Coverage
Seamless Customized Integration
Open Source Database



AI-driven
Simple Pricing Model
Flexible Proposition
Lisa demo
Use Lisa's AI-driven insights to generate business function-specific reports.

Contact Centre Supervisor
Analyse agent performance and measure customer satisfaction.
Spot best practice and training needs on an agent-by-agent basis, or across a whole business.
Contact Centre Agent
Listen to calls, review transcription, understand semantics and meaning.
Distinguish between over-talk and interruptions.
Spot best practice and assess training needs.

Latest
news
Read our most recent thoughts on the future of AI and its real-world application in business right now.
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