Problems Lisa solves
Inconsistent customer experience
Increased focus on conduct risk
High agent turnover
Insufficient supervisory coverage
How it works
High quality duplex call recording capability combined with best-in-class speech to text engine for both cloud and on-premise deployments. Lisa extracts words with more than 90% accuracy and tags semantic elements such as confidence, volume and energy.
Natural Language Processing tools identify:
Lisa’s advanced AI algorithms deliver context and meaning for further analysis including:
Derive & visualise business insights from the analysed data through QM scorecards triggered notifications and integration with your BI (Tableau & Qliksense) and CRM (Salesforce) systems.
100% Call Coverage
Open Source Database
Simple Pricing Model
Use Lisa's AI-driven insights to generate business function-specific reports.
Contact Centre Supervisor
Analyse agent performance and measure customer satisfaction.
Spot best practice and training needs on an agent-by-agent basis, or across a whole business.
Contact Centre Agent
Listen to calls, review transcription, understand semantics and meaning.
Distinguish between over-talk and interruptions.
Spot best practice and assess training needs.
Read our most recent thoughts on the future of AI and its real-world application in business right now.
Daisee wins Tech Rocketship Award following address at Tech23 Daisee is venturing across the pond to meet with UK business leaders and venture capitalists, being…
How AI-based business transformation can happen on any scale This is the first in a three-part series based on a talk by daisee’s chief technology…
Why the rise of AI will see the demise of closed data The rise of AI speech analytics software could herald the demise of closed…