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Lisa

Lisa is an AI-driven application that delivers business value from your unstructured data.

Lisa sits on your existing customer systems listening to all customer conversations all the time. Lisa checks for regulatory and brand compliance based on a business’s individual needs and priorities, identifies training needs and then checks for training effectiveness.

Lisa

Lisa is an AI-driven application that delivers business value from your unstructured data.

Lisa sits on your existing customer systems listening to all customer conversations all the time. Lisa checks for regulatory and brand compliance based on a business’s individual needs and priorities, identifies training needs and then checks for training effectiveness.

Problems Lisa solves

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Inconsistent customer experience

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Increased focus on conduct risk

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High agent turnover

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Insufficient supervisory coverage

How it works

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Translate

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Ingest

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Enhance

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Present

High quality duplex call recording capability combined with best-in-class speech to text engine for both cloud and on-premise deployments. Lisa extracts words with more than 90% accuracy and tags semantic elements such as confidence, volume and energy.

Natural Language Processing tools identify:

  • Agent and customer.
  • Entities including times, dates, names, etc.
  • Conversation sentiment.

Lisa’s advanced AI algorithms deliver context and meaning for further analysis including:

  • Tone, clarity and energy.
  • Key phrases and topics.
  • Call behaviours such as talk speed, pauses, over-talk, silences etc.
  • Derived semantic insights such as customer satisfaction, personality, and education level.
  • Derive & visualise business insights from the analysed data through QM scorecards triggered notifications and integration with your BI (Tableau & Qliksense) and CRM (Salesforce) systems.

    Why Lisa?

    Truly AI-driven, Lisa offers rich insights using Natural Language Processing techniques and Machine Learning tools to identify growth opportunities from every customer conversation.

     

    Truly Australian, our headquarters are located in Sydney and our data science team are from Victoria’s Deakin University. With top Australian talent we are dedicated to working with Australian companies to create something more powerful than a global strategy: a needs-focused, home-grown one.

    Solutions by business value

    Customer Experience

    Contact Centre Efficiency

    Compliance

    Sales Effectiveness

    Solutions by industry

    BPO

    Banking

    Trading Desks

    Energy & Utilities

    Insurance

    Marketing

    Retail

    Technology

    Travel & Hospitality

    Telecomms

    Key Benefits

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    100% Call Coverage

    Seamless Customized Integration

    Open Source Database

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    AI-driven

    Simple Pricing Model

    Flexible Proposition

    Lisa demo

    Use Lisa's AI-driven insights to generate business function-specific reports.

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    Contact Centre Supervisor

    Analyse agent performance and measure customer satisfaction.

    Spot best practice and training needs on an agent-by-agent basis, or across a whole business.

    Contact Centre Agent

    Listen to calls, review transcription, understand semantics and meaning.

    Distinguish between over-talk and interruptions.

    Spot best practice and assess training needs.

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