lisa solves...
Inconsistent customer experience
Increased focus on conduct risk
High agent turnover
Insufficient supervisory coverage
How it works
Translate
Identify
Enhance
Present
High quality duplex call recording capability combined with best-in-class speech to text engine for both cloud and on-premise deployments. lisa extracts words with more than 90% accuracy and tags semantic elements such as confidence, volume and energy.
Natural Language Processing tools identify:
- Agent and customer.
- Entities including times, dates, names, etc.
- Conversation sentiment.
lisa’s advanced AI algorithms deliver context and meaning for further analysis including:
- Tone, clarity and energy.
- Key phrases and topics.
- Call behaviours such as talk speed, pauses, over-talk, silences etc.
- Derived semantic insights such as customer satisfaction, personality, and education level.
Derive & visualise business insights from the analysed data through QM scorecards triggered notifications and integration with your BI (Tableau & Qliksense) and CRM (Salesforce) systems.
lisa...Accuracy and ROI
Accurate
>90% transcription accuracy
Sophisticated algorithms
Pre-trained
Proprietary Semantic Engine
200 sensors
Automated
Automated scorecard
High risk call alerts
Verbatim script adherence alerts
Timely insight reporting
Flexible
Integrates with existing call centre systems
Cloud-based
Easy to use
Customized scorecards
Consumption pricing
lisa delivers value for business...
Customer Experience
Contact Centre Efficiency
Enhanced Compliance
Sales and Marketing Proficiency
lisa solutions for industry...
BPO
Banking
Trading Desks
Energy & Utilities
Insurance
Marketing
Retail
Technology
Travel & Hospitality
Telecomms
Key Benefits
100% Call Coverage
Seamless Customized Integration
Open Source Database
AI-driven
Simple Pricing Model
Flexible Proposition
lisa demo
Use lisa's AI-driven insights to generate business function-specific reports.
Contact Centre Supervisor
Analyse agent performance and measure customer satisfaction.
Spot best practice and training needs on an agent-by-agent basis, or across a whole business.
Contact Centre Agent
Listen to calls, review transcription, understand semantics and meaning.
Distinguish between over-talk and interruptions.
Spot best practice and assess training needs.
Latest
news
Read our most recent thoughts on the future of AI and its real-world application in business right now.
Daisee wins Tech Rocketship Award following address at Tech23
Daisee wins Tech Rocketship Award following address at Tech23 Daisee is venturing across the pond to meet with UK business leaders and venture capitalists, being…
How AI-based business transformation can happen on any scale
How AI-based business transformation can happen on any scale This is the first in a three-part series based on a talk by daisee’s chief technology…
Why the rise of AI will see the demise of closed data
Why the rise of AI will see the demise of closed data The rise of AI speech analytics software could herald the demise of closed…