We are daisee

We are an Australian AI provider supporting leading contact centres with the power to mine and use insights from customer conversations to drive better compliance, efficiency and satisfaction outcomes.

We believe your customers are already telling you what they want. With the right combination of AI, machine learning and behavioural science, you can draw out rich lessons to understand the topics customers are calling about and predict business outcomes.

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Our Story

2017

August

daisee Founded

daisee was founded in 2017 by technology entrepreneur Richard Kimber. Richard's vision was to create a world-leading AI software company offering significant value to clients by blending commercial best practice and data science to create intelligent products that learn and adapt.

March

daisee Raises $8.8 million

daisee raises $8.8 million to develop a speech analytics tool geared towards call centres. The inspiration for the company name, daisee, came from an acronym that stood for ‘Deep Artificial Intelligence Software for Enterprise Ecosystems”. daisee had so many other positive connotations and that it ended up with its own identity

March

daisee Launches v1.0.0

daisee launches to the international marketplace. Their software produces a world-first automated, programmable QA Scorecard™ after applying AI and Natural Language Processing (NLP) to analyse, categorise and deliver deep insight into customer voice interactions.

April

First Customer

daisee's first customer joins utilising the world's first automated programmable QA Scorecard™

July

Dr. Kylie De Boer Joins

Kylie has significant experience in leadership and management in fast growing and diverse environments, particularly focused on commercialising scientific advances. Prior to joining daisee she was CEO of Private Equity owned SunDoctors and Southern Sun Pathology.

July

Launch of the Automated Script Adherence feature

Script Adherence measures elements of the call to ensure that the agent has stated required information within the call for Compliance and Regulatory protection of the customer.

August

Stephen Norris Joins

Prior to joining daisee, Stephen was the head of the technology team, business development and operations at speech and language technology company, Appen.

September

Launch of the Team View feature

Team View provides team leaders, coaches, and supervisors with an overview of their complete teams performance and activity on one dashboard. This enables them to spend significantly less time scoring interactions and more time delivering engaging, data-driven feedback to agents.

December

Launch of the Issue Remediation Workflow functionality

Issue Remediation Workflow automatically triages low-scoring, high-risk calls for operational personnel to review within the Programmable Scorecard™

February

Dr. David Fussell Joins

David holds a Doctor of Philosophy from the University of Sydney in the field of Theoretical Physics. During his career, he has been at the cutting edge of data science research, inovation, and development.

March

Listed on Genesys AppFoundry

This partnership allows Genesys customers from all market segments to easily access daisee’s highly accurate and multi-award-winning solution.

June

Microsoft Co-sell Ready

The partnership with Microsoft enables customers to easily access daisee through its availability through the Microsoft Azure Marketplace.

August

Gartner Cool Vendor 2020

daisee selected by Gartner as a Cool Vendor in AI for Customer Analytics.

September

HIPAA Compliant

daisee has been audited and awarded compliant by The Compliance Group as Health Insurance Portability and Accountability Act (HIPAA)

May

Launch of Essence

Our flagship AI-powered feature, Essence, provides deep insight into the underlying reasons why customers are contacting your business. Essence actively analyses and recognises meaningful phrases used on each call to establish customer intent, signals, and trends.

July

Launch of Agent View

Agent View expands the daisee platform allowing agents to view their own performance and activity data. This includes team comparison over time across the three key themes of communication, compliance, and conduct enabling agents the autonomy to reflect and review their activity.

March

daisee Announces New CEO and Bolstering of Management Team

Dr Kylie de Boer appointed as CEO. Kylie will lead daisee in its next phases of development and growth as the company continues its rapid expansion capitalising on recent success in the Insurance sector

January

daisee Completes SOC2, Type II Attestation

daisee achieves annual independent third party auditing for SOC2, Type II attestation. SOC2 defines criteria for managing customer data based on five “trust service principles” —security, availability, processing integrity, confidentiality and privacy. Type 11 attestation details operational effectiveness of those systems.

April

daisee Announces New CTO

Carlos D'Agostino appointed as CTO after holding head of the technology team at daisee. Carlos is passionate about developing the skills and capabilities of engineers in the daisee team and maintaining a program of continuous improvement.

January

daisee Completes GDPR Attestation

daisee becomes GDPR compliant, as assessed by an external and ongoing audit process. The General Data Protection Regulation (GDPR) is the toughest privacy and security law in the world. Though it was drafted and passed by the European Union (EU), it imposes obligations onto organizations anywhere, so long as they target or collect data related to people in the EU.

September

daisee Adds Chat to the Omnichannel QA Experience

daisee introduces a new and unique feature that now assesses chat conversations as well as voice conversations to assess the quality of all interactions between agents and customers.

December

Micha Wotton joins daisee as CTO

Micha Wotton joins as Chief Technical Officer

Security

Security is part of daisee's culture

We understand that by working with us, you and your customers, are trusting us with a variety of private information. We strive to go above and beyond to make sure that your data is kept secure.

Security Culture

Platform Security

Access

Compliance

Compliance certifications and attestations

Awards

Internationally recognised and awarded

daisee is a global leader in AI-driven voice analytics and speech-to-text transcription. Our technology has been recognised and awarded on both local and international fronts, and continues to serve as the industry benchmark.

Our values


Personally Principled

We question the impact of our actions and ask if we would be comfortable taking personal responsibility. We go beyond self interest and believe in ethical restraint.

Individually Awesome

Our people have dynamic capabilities that can adapt quickly. We are curious, thoughtful and generous.

Collectively Brilliant

We play for the name on the front of the jersey, not the one on the back. Together we exceed the sum of our awesome parts.

Future Focused

We focus on the important not the urgent, to relentlessly pursue our agreed goals. We are creative, evolving rapidly through iteration.

Invested

We are empowered and action oriented. We are decisive and focus on mission critical tasks.

Featured & Reported in

  • Australian Financial Review
  • Sydney Morning Herald
  • The Australian
  • Smart Company
  • Yahoo Finance
  • Financial Times
  • Speech Tech Mag
  • Australian Financial Review
  • Sydney Morning Herald
  • The Australian
  • Smart Company
  • Yahoo Finance
  • Financial Times
  • Speech Tech Mag
  • UC Today
  • Insurance News
  • Startup Daily
  • UC Today
  • Insurance News
  • Startup Daily