Daisee enables you to understand what your customers are saying
Our solution provides business leaders with critical insights into their customers’ voice, surfacing opportunities, obstacles and risks like never before.
How It Works
Upload
Upload your call audio to our secure endpoint in the cloud. We can handle both stereo and mono voice data.
1
Evaluation
Daisee transcribes, evaluates and filters voice data in near-real-time to unlock actionable customer insights.
2
Insight
Daisee's automatic evaluation identifies high-risk calls, measures customer satisfaction, and reveals regulatory compliance gaps.
3
Features
Automated
Get closer to the pulse of your business and ensure a flawless customer experience with our Programmable Scorecard™
The world’s first Programmable Scorecard™ replaces the traditional paper scorecard with an automated digital solution that works in tandem with the Media Player.
Scorecards can be set to filter questions based on the type of call or team the agent is in to ensure the Scorecard is evaluating quality appropriate to the customer interaction.
Script Adherence is an integral component of our Programmable Scorecard and the rating weight can be set to ensure that problematic calls will be highlighted for rapid remediation.
These statements can be Verbatim – or an exact match of the words, or Non-Verbatim where they convey the understanding of the issue without having to use the exact words.
Call Drivers
We derive the reason customers are contacting your business
Daisee Essence uses AI to capture the principle reasons calls are made, providing an instantaneous snapshot of call categorisation, insight into evolving call trends, and revealing new trends when they emerge.
Learn more about EssenceTeam View
Understand and manage multiple teams
Team View provides team leaders, coaches, and supervisors with an overview of their complete teams performance and activity on one dashboard. This enables them to spend significantly less time scoring interactions and more time delivering engaging, data-driven feedback to agents.
Agent View
Give power to your agents to evaluate their own efforts
Agent View expands the Daisee platform allowing agents to view their own performance and activity data. This includes team comparison over time across the three key themes of communication, compliance, and conduct enabling agents the autonomy to reflect and review their activity.
Analytics
Accelerate your business's performance
Daisee provides rich layers of AI-driven analytical insights that allow your business to act upon foresight instead of hindsight.
Export your business's data produced by Daisee to CSV to perform advanced analytics
Daisee identifies emerging trends on your calls, recognises compliance gaps, and helps your business stay ahead of the curve.
Integrated Workflow
Motivate and coach your team with the Agent Performance Workflow
The integrated Agent Performance Workflow enables you to measure both individual agent productivity and their relative performance to any given number of teams over time.
The Agent Performance Workflow not only empowers businesses to coach and quantify agent performance but is also regularly used for positive reinforcement — increased agent morale leads to increased levels of productivity.
Trusted by Our Customers and Partners
