Daisee enables you to understand what your customers are saying

Our solution provides business leaders with critical insights into their customers’ voice, surfacing opportunities, obstacles and risks like never before.

How It Works

Upload

Upload your call audio to our secure endpoint in the cloud. We can handle both stereo and mono voice data.

1

Evaluation

Daisee transcribes, evaluates and filters voice data in near-real-time to unlock actionable customer insights.

2

Insight

Daisee's automatic evaluation identifies high-risk calls, measures customer satisfaction, and reveals regulatory compliance gaps.

3

Features

Call Drivers

We derive the reason customers are contacting your business

Daisee Essence uses AI to capture the principle reasons calls are made, providing an instantaneous snapshot of call categorisation, insight into evolving call trends, and revealing new trends when they emerge.

Learn more about Essence

Automated

Get closer to the pulse of your business and ensure a flawless customer experience with our Programmable Scorecard™

The world’s first Programmable Scorecard™ replaces the traditional paper scorecard with an automated digital solution that works in tandem with the Media Player.

Scorecards can be set to filter questions based on the type of call or team the agent is in to ensure the Scorecard is evaluating quality appropriate to the customer interaction.

Script Adherence is an integral component of our Programmable Scorecard and the rating weight can be set to ensure that problematic calls will be highlighted for rapid remediation.

These statements can be Verbatim – or an exact match of the words, or Non-Verbatim where they convey the understanding of the issue without having to use the exact words.

Integrated

Motivate and coach your team with the Agent Performance Workflow

The integrated Agent Performance Workflow enables you to measure both individual agent productivity and their relative performance to any given number of teams over time.

The Agent Performance Workflow not only empowers businesses to coach and quantify agent performance, but also is regularly used for positive reinforcement — increased agent morale leads to increased levels of productivity.

Analytics

Accelerate your business's performance

Daisee provides rich layers of AI-driven analytical insights that allow your business to act upon foresight instead of hindsight.

Export your business's data produced by Daisee to CSV to perform advanced analytics

Identify emerging trends on your calls, recognise compliance gaps, and help your business stay ahead of the curve.

Let's get started

Flagged high risk calls and explanation of failed calls

Complete customer relationship suite, from analytics to workflow management

Automated analysis to provide deep understanding of all voice interactions

Trusted by Our Customers and Partners

  • MYOB logo
  • ZIP logo
  • Prospa logo
  • Employsure logo
  • TSA logo
  • BizCover logo
  • Microsoft logo
  • Five9 logo
  • AWS partner logo
  • Genesys logo
  • Twilio logo
  • Cloudwave logo
  • Unit4 logo
  • GSN logo
  • MYOB logo
  • ZIP logo
  • Prospa logo
  • Employsure logo
  • TSA logo
  • BizCover logo
  • Microsoft logo
  • Five9 logo
  • AWS partner logo
  • Genesys logo
  • Twilio logo
  • Cloudwave logo
  • Unit4 logo
  • GSN logo