daisee enables you to stay on top of RG 271*
Enhance your compliance with ASIC RG 271 by ensuring you have full insight across 100% of your customer calls.
Train your team to perform at their best and triage your customer calls using unbiased, evidence-based rationale.
Review calls automatically via your customised digital scorecard covering all of your customer conversations including complaints.
Identify potential complaints and monitor agent performance, quality assurance and issue resolution using sophisticated Artificial Intelligence.
*The ASIC RG 271 obligations apply to a number of financial services entities including Australian financial services (AFS) licensees, trustees of regulated superannuation funds, trustees of approved deposit funds and Australian credit licensees. (In effect from 5 October 2021)
