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Testimonial
What Our Customers Are Saying
Trusted by leading organisations, Daisee delivers deep conversational insight that drives measurable improvement across quality, compliance, and customer experience.
We were only really able to quality assure a tiny fraction of calls each month. We worked out that to manually QA 100 per cent of our calls, we would need around 300 people. That was never going to fly, but we knew expanding coverage was the right thing to do. We now have daisee running automated coverage across all calls, and the insights have been invaluable.
Michaela Hunter
Senior Manager of Governance
Now daisee gives us great insights into the skills staff members need coaching on, even sentiment and empathy metrics
Quality Assurance Manager
We have placed a lot of trust in daisee, not only in the technology, but in the team as a whole. They’ve not let us down. I’ve been impressed with their professionalism and investment in helping our business succeed. We look forward to working with them on the next stage.
Peninsula’s Head of Solutions
Daisee collaborated closely with our team to understand our unique requirements, provided clear guidance, and ensured we were fully equipped to maximise the platform from day one. This collaborative approach and responsiveness facilitated smooth adoption, enabling us to unlock value quickly and integrate Daisee into our operations with confidence.
Operational Excellence Leader, Acenda
We wanted to get a handle on why customers churn. We have great models but they're difficult to apply back to the contact centre operation. Now, armed with valuable insights from our Speech Analytics, we can compare good and bad calls and understand what is effective at driving customer engagement. Ensuring we do the right things in training enables us to engage customers properly.
QA team leader
Sampling calls did not give a high degree of assurance around compliance. With manual processes, we were lucky to sample 1-2% of all calls. With Daisee assessing every call, we can put our hand on our heart and say, this is actually our compliance.
Pete Iannetta
Head of Customer Service, Petsure
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