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Travel & Hospitality

Knowing your customer and their needs and consistently delivering is crucial for travel & hospitality businesses. Delivering a world class customer experience is a vital part of the proposition which customers have come to expect. Customers want a seamless, stress free experience full of surprise and delight. In this context, the insight which comes from individual conversations must be the foundation of your business model. Find out what your customers want and give it to them.

Lisa’s AI provides insight into every conversation with every customer, and makes the data and analytics available to the whole business, not just your contact centre. That means those insights and themes can be used to define and constantly adjust your customer experience and radically increase sales effectiveness. Lisa can give you daily updates on customer satisfaction and sentiment, highlighting potential customer issues before they happen, enabling you to adjust and remediate before the smallest event spoils a whole experience.

Key Benefits

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World Class Customer Experience

Lisa’s AI automatically provides insight into customer pain points and unmet needs which helps deliver a world class customer experience

  • Improve first contact resolution based on best practice and root cause analysis
  • Identify the best practices by agents with consistently high customer satisfaction scores and sales success and train your teams accordingly
  • Identify problem interactions to proactively address issues
  • Lisa provides a strong Voice of the Customer with topic and theme analysis across every call every day
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    Efficient Teams

    Lisa listens to 100% of calls and can surface themes or individual needs on a daily basis

  • Enable self-learning through regular, automated feedback
  • Constantly spot and train out new avoidance behaviors
  • Proactively spot potential agent churn and high performers without evaluation bias
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    Sales Effectiveness

    Lisa automatically provides product and service insights to drive product management and development 

  • Identify language the customers use about your product
  • Listen and decipher the sales best practice of your most successful agents
  • Identify daily trends and campaign success factors to drive upsell and cross-sell
  • Use Lisa to monitor competition and modify campaigns and sales strategies
  • Accelerate your business with AI