Travel & Hospitality
Knowing your customer and their needs and consistently delivering is crucial for travel & hospitality businesses. Delivering a world class customer experience is a vital part of the proposition which customers have come to expect. Customers want a seamless, stress free experience full of surprise and delight. In this context, the insight which comes from individual conversations must be the foundation of your business model. Find out what your customers want and give it to them.
Lisa’s AI provides insight into every conversation with every customer, and makes the data and analytics available to the whole business, not just your contact centre. That means those insights and themes can be used to define and constantly adjust your customer experience and radically increase sales effectiveness. Lisa can give you daily updates on customer satisfaction and sentiment, highlighting potential customer issues before they happen, enabling you to adjust and remediate before the smallest event spoils a whole experience.
World Class Customer Experience
Lisa’s AI automatically provides insight into customer pain points and unmet needs which helps deliver a world class customer experience
Lisa listens to 100% of calls and can surface themes or individual needs on a daily basis
Lisa automatically provides product and service insights to drive product management and development