Travel & Hospitality

Travel customers demand a seamless, stress free experience full of surprise and delight. It’s in this context that businesses need to be certain they know the needs and desires of their customers. And more crucially, how to deliver on those expectations. Nothing disappoints more than a bad holiday experience.

Lisa’s AI voice analytics provides essential and accurate insight into every conversation with every customer. The ensuing data analysis provides valuable insights and defines themes that allow near real time adjustments of conversations to fulfill customer expectations. This in turn radically increases sales effectiveness and enhances customer satisfaction.


World Class Customer Experience

Lisa’s AI automatically provides insight into customer pain points and unmet needs which helps deliver a world class customer experience

  • Improve first contact resolution based on best practice and root cause analysis
  • Identify the best practices by agents with consistently high customer satisfaction scores and sales success and train your teams accordingly
  • Identify problem interactions to proactively address issues
  • Lisa provides a strong Voice of the Customer with topic and theme analysis across every call every day

Efficient Teams

Lisa listens to 100% of calls and can surface themes or individual needs on a daily basis

  • Enable self-learning through regular, automated feedback
  • Constantly spot and train out new avoidance behaviors
  • Proactively spot potential agent churn and high performers without evaluation bias
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Sales Effectiveness

Lisa automatically provides product and service insights to drive product management and development

  • Identify language the customers use about your product
  • Listen and decipher the sales best practice of your most successful agents
  • Identify daily trends and campaign success factors to drive upsell and cross-sell
  • Use Lisa to monitor competition and modify campaigns and sales strategies