With the recent proliferation of the telecom market, competition for the hearts and minds of customers has never been more delicately balanced. With the dazzling array of packages and options on offer, the power balance is firmly in the hands of the customer. To arrest this in-balance, businesses need to know and understand their customers inside out, their needs and expectations, now and into the future.

Lisa, through its revolutionary AI voice analytics understands the context and meaning of every conversation. It can drill down on an individual basis and record what customers want, today and in the future. Lisa highlights customer dissatisfaction, monitors any changes in sentiment, and makes training recommendations to raise agent performance. All the essential tools modern telecom businesses need to truly deliver a world class customer experience.


World Class Customer Experience

Lisa’s AI automatically provides insight into customer pain points and unmet needs which helps deliver a world class customer experience

  • Reduce AHT and increase FCR by identifying topics or phrases which drive repeat contacts
  • Lisa provides a strong Voice of the Customer with topic and theme analysis across every call every day
  • Identify problem interactions to proactively address issues
  • Identify the best practices by agents with consistently high customer satisfaction scores and sales success and train your teams accordingly

Efficient Teams

Lisa listens to 100% of calls and can surface themes or individual needs on a daily basis

  • Enable self-learning through regular, automated feedback
  • Constantly identify customer pain points and route the issue to the appropriate function for resolution
  • Identify dialogue blockers and disincentives

Sales Effectiveness

Lisa automatically provides product and service insights to drive product management and development

  • Identify language the customers use about your product
  • Listen and decipher the sales best practice of your most successful agents
  • Identify daily trends and campaign success factors to drive upsell and cross-sell
  • Use Lisa to monitor competition and modify campaigns and sales strategies