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Technology

Customers have come to expect a world class customer experience as the bare minimum from any technology company, whether that’s B2B or B2C. So the question is, what customer experience can a technology company deliver to be considered above the rest?

Lisa helps businesses listen to every conversation and understand their customers’ needs – a vital capability in fast moving markets where success will depend on matching needs with the latest thinking and technology.

Key Benefits

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Customer Service Improvement

Lisa’s automatic call analytics and themes are key to raising service performance

  • Improve first contact resolution based on best practice and root cause analysis
  • Identify pain points so they can be proactively solved
  • Train in best practice to reduce transfers and repeat calls
  • Train customer remediation based on best agent practice to act on bad experience immediately
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    Upgrade Performance

    Lisa listens to 100% of calls and can surface themes or individual needs on a daily basis

  • Identify the best practices by agents with consistently high customer satisfaction scores and sales success and train your teams accordingly
  • Enable self-learning through regular, automated feedback
  • Constantly spot and train out new avoidance behaviors
  • Proactively spot potential agent churn and high performers without evaluation bias
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    Cost Efficiency

    Lisa’s AI-driven speech analytics can deliver a world class customer experience while reducing cost

  • Reduce AHT and increase FCR by identifying topics or phrases which drive repeat contacts
  • Constantly identify customer pain points and route the issue to the appropriate function for resolution
  • Training costs are reduced through improved training needs analysis and more effective training
  • Attrition and job ready training costs are reduced through proactive agent churn identification
  • Accelerate your business with AI