Customers have come to expect a world class customer experience as the bare minimum from any technology company, whether that’s B2B or B2C. So the question is, what customer experience can a technology company deliver to be considered above the rest?
Lisa helps businesses listen to every conversation and understand their customers’ needs – a vital capability in fast moving markets where success will depend on matching needs with the latest thinking and technology.
Customer Service Improvement
Lisa’s automatic call analytics and themes are key to raising service performance
Lisa listens to 100% of calls and can surface themes or individual needs on a daily basis
Lisa’s AI-driven speech analytics can deliver a world class customer experience while reducing cost