For technology companies, accuracy and leading edge performance are pivotal qualities for success. Whether they are B2B or B2C the essential requirement for a technology business is matching the needs of its customers with the very latest thinking.

Lisa, with its revolutionary AI voice analytics, listens to every conversation for you. From customer satisfaction, to requests for innovative updates, Lisa distils all the intelligence gathered into actionable bite size segments.

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Customer Service Improvement

Lisa’s automatic call analytics and themes are key to raising service performance

  • Higher first contact solutions based on best practice and root cause analysis
  • Identify pain points so they can be proactively solved
  • Train in best practice to reduce transfers and repeat calls
  • Train customer remediation based on best agent practice to act on bad experience immediately
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Upgrade Performance

Lisa listens to 100% of calls and can surface themes or individual needs on a daily basis

  • Identify the best practices by agents with consistently high customer satisfaction scores and sales success and train your teams accordingly
  • Enable self-learning through regular, automated feedback
  • Constantly spot and train out new avoidance behaviors
  • Proactively spot potential agent churn and high performers without evaluation bias

Cost Efficiency

Lisa’s AI-driven speech analytics can deliver a world class customer experience while reducing cost

  • Reduce AHT and increase FCR by identifying topics or phrases which drive repeat contacts
  • Constantly identify customer pain points and route the issue to the appropriate function for resolution
  • Training costs are reduced through improved training needs analysis and more effective training
  • Attrition and job ready training costs are reduced through proactive agent churn identification