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Retail

As customers turn in ever increasing numbers to an online shopping experience, interactions across all touchpoints in the sales process become exponentially influential. Retailers need to work even smarter to deliver a world class shopping experience at every stage of a customer’s journey.

lisa, with its incredibly accurate analytics provides the retailers of the future with the kind of customer insights previously thought unachievable. Retailers can then tailor specific offers to their customers based on insights gained, monitor satisfaction levels and build brand loyalty.

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World Class Customer Experience

lisa’s AI automatically provides insight into customer pain points and unmet needs which helps retailers/etailers deliver a world class customer experience

  • Improve first contact resolution based on best practice and root cause analysis
  • Identify the best practices by agents with consistently high customer satisfaction scores and sales success and train your teams accordingly
  • Identify problem interactions to proactively address issues
  • lisa provides a strong Voice of the Customer with topic and theme analysis across every call every day
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Sales & Marketing Effectiveness

lisa provides insights, custom dashboards and data to functions across your business

  • Identify daily trends and campaign success factors to drive upsell and cross-sell
  • Enable self-learning through regular, automated feedback
  • Create reports for product teams to identify pain points and recommend enhancements
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Efficient Teams

Do more with less with lisa in your contact centre by increasing First Call Resolution rates and Average Handling Times

  • Monitor and train out silence
  • Train in best practice to reduce transfers and repeat calls
  • Identify dialogue blockers and disincentives
  • Monitor and improve script adherence

Accelerate your business with AI

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