The contact center can play a key role as one of a brand’s most influential customer touchpoints, and yet marketers tend to have little to no insight as to the conduct or experience encountered by customers. More than that, the conversations are a goldmine of feedback and insight, and yet the sheer volume of data can be intimidating.
Lisa’s AI-driven semantic engine can distil factors such as customer satisfaction, personality and education for every customer which can be used for anything from segmentation to more effective targeting and messaging. Lisa delivers the kind of actionable marketing insights that can drive agent performance turning a contact centre into a brand experience and critical reason to believe.
Lisa’s data & analytics provides actionable insights to improve marketing effectiveness
Lisa automatically provides product and service insights to drive product management and development
World Class Customer Experience
Lisa’s AI automatically provides insight into customer pain points and unmet needs which helps deliver a world class customer experience