Lisa

Lisa is an AI-driven application that delivers business value from your unstructured data.

Lisa sits on your existing customer systems listening to all customer conversations all the time. Lisa checks for regulatory and brand compliance based on a business’s individual needs and priorities, identifies training needs and then checks for training effectiveness.

The Problem

Speech analytics does not deliver on its promise of automated insights...

4.5 Million

Cloud-based contact centre seats by 2021 globally

25%

Average accuracy (words error rate) for speech transcription services in 2018

80%

of contact centres in the US have not depletes interaction analytics

The Solution

Accurate

Automated

Flexible

>90% transcription accuracy Learning algorithms 200 sensors

  • Automated scorecard
  • High risk call alerts
  • Verbatim Script adherence alerts
  • Timely insight reporting
  • Cloud-based
  • Easy to use
  • Customised scorecards
  • Consumption Pricing

Why Lisa?

daisee-homepage-a5

The Time is Right

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Acquisition Segments

Rabbit

Rabbits

Deer

Deer

Elephant

Elephants

0-150 seats

Early traction

3 months avg sales cycle

Low complexity

Fast decision making

High potential

Good experience

20% of revenue

150-500 seats

Scale up

6 months avg sales cycle

Scaling revenue

High margin

Ideal customer

40% of revenue

500+ seats

Scaled

12 months avg sales cycle

High revenue

Brand benefit

High CAC

40% of revenue

Conversational Commerce

Lisa’s AI provides a complete view of agent compliance and performance for individuals and at a team level, for the whole business.

Use Lisa's AI-driven insights to generate business function-specific reports.

Full Access to all conversation transcription and

Lisa's AI-driven insights

Business function-specific reports

Lisa database access allows functions to create their own reports blended with their own structures data

Allows drill down to an individual call or customer

Analyse agent performance

Key word fuzzy logic searches

Measure Customer satisfaction

Drill down to spot best practice and training

needs on an agent-by-agent basis, or across a whole business

Listens to calls, review transcription

Understand semantics and meaning

Distinguish between over-talk and interruptions

Use for spotting best practice & assessing training needs

Business Functions

Full Access to all conversation transcription and

Lisa's AI-driven insights

Business function-specific reports

Lisa database access allows functions to create their own reports blended with their own structures data

Allows drill down to an individual call or customer

Contact Centre Supervisor

Analyse agent performance

Key word fuzzy logic searches

Measure Customer satisfaction

Drill down to spot best practice and training

needs on an agent-by-agent basis, or across a whole business

Contact Centre Agent

Listens to calls, review transcription

Understand semantics and meaning

Distinguish between over-talk and interruptions

Use for spotting best practice & assessing training needs

Select Customers

ZIP
Employsure
DXC tech
BizCover
BGC
AlintaEnergy

“The Daisee team was pleasant and easy to work with. Deployment was fast, and we were able to get value from Lisa immediately. As a result, just two months after deploying, we rolled out Lisa across our other business units too.”

Johann, Head of Customer Care

Lisa allows us to focus our attention on calls more likely to contain risks, review them more thoroughly, much faster, and with less effort. I also love Lisa’s intuitive design – which made it easy to learn to use.

Andrea, QA agent

“…we're really impressed with the report and work you guys did...in a short time frame...especially because it provides us with a framework on how to approach analysis of low quality calls”

Shelley, ASIC