Energy & Utilities
Increased deregulation and non-traditional competition means companies must deliver a world class customer experience to be competitive. Origin Energy Australia reported a churn of 47,000 customers in 2017 alone.
Lisa’s AI can spot potential customer churn and dissatisfaction from a semantic analysis of every call through your contact centre, and trigger remedial action. Lisa’s bespoke analytics will reduce costs, improve customer experience, and raise agent performance.
Customers want to be served quickly and efficiently. Lisa’s AI-driven speech analytics can deliver a world class customer experience without costing the world.
World Class Customer Experience
Wider choice and lower barriers to switch mean customer churn has never been as high as it is today. Listening, deciphering and acting on 100% of customer interactions means you can realistically build a world class customer experience.
Call sampling is an inefficient way to spot training needs and assess training application. Lisa listens to 100% of calls and can surface themes or individual needs on a daily basis.