Artificial intelligence for actionable insights in contact centres
Why choose Ekko?
Monitor compliance and conduct risk
Daisee Ekko will listen to every conversation, with every customer, every day, flagging compliance and conduct risks instantly. This ensures adherence to security standards, compliance obligations and helps to avoid possible legal repercussions such as bad PR or loss of customers.
Daisee Ekko solves contact centre agent training and performance issues hence improving sales &
effectiveness, increasing call scoring ability and creating business improvement and training opportunities.
Understand Customer Experience
Daisee Ekko automatically transcribes phone calls whilst identifying topics, themes, phrases and sentiments from these calls, providing real insights from your customer base. It monitors and reports on client experience allowing you to understand the drivers of client satisfaction.