Daisee is now available on the Genesys AppFoundry

Genesys PR

The Daisee solution integrates with Genesys Cloud to transform customer interaction data into actionable insights

 

Daisee has announced their solution is now available on the Genesys® AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimise their workforce.

Daisee is a leader in AI-powered automated quality management of customer interactions that transforms customer data into actionable insights for decision-makers in contact centres.

We are honoured to be a part of the Genesys partner ecosystem,” said Richard Kimber, Daisee Founder and CEO. “Daisee has developed a fully automated quality management solution that is designed to draw deep understanding of spoken conversations between companies and their customers. This partnership enables Genesys customers to easily access Daisee’s highly accurate and multi-award-winning solution so they can focus on what’s important, process quick enhancements to improve customer experience, drive better business outcomes and improve agent experience through better coaching and training.

Daisee is now integrated with Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform. With its robust feature set and open APIs, Genesys Cloud is flexible, scalable and built for rapid innovation.

Genesys customers using Daisee will have 100% of their calls monitored, transcribed, analysed, and scored against a world-first Programmable Quality Assurance Scorecard that automatically activates a workflow for low scoring, high risk calls almost real-time so they can be immediately reviewed and remediated by managers.

 

Daisee will be presenting at a Genesys webinar on 1st October 2020, where they will explore how their client has achieved results with the solution.

To learn more about the specific features and benefits of Daisee, visit here

 

About Daisee

Daisee builds technology that empowers people. Daisee is a world-leader in the provision of automated quality management of customer interactions, powered by AI-driven speech and sentiment analytics. Enabling you to see far beyond words alone, surfacing the underlying emotion hidden deep within your customer interactions – what your customers are really saying, thinking and feeling. Daisee’s solutions help organizations create practical business value today with software that is incredibly flexible and easy to deploy across any telephony system.

Daisee helps people solve problems by making interactions simple and smart so they can have a more significant impact, be more productive, and be better at what they do.

Proudly Australian Owned and operated, founded in 2017. Globally Daisee operates in Australia, New Zealand and the USA.

www.daisee.com

 

For more information, please contact:
Harrison Deck (Sales Director ANZ) at Daisee on +61-(0)404 697 151 or harrison.deck@daisee.com