Contact Centre 2020: Trends to Watch Ten years ago, the death of the contact centre was announced. Contact centres were to be swallowed up and made irrelevant through the oncoming digital revolution. Despite this prediction, contact centres have risen like…

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The future of contact centres – showing business how it’s done with AI More than ever, businesses need to understand the complexities of individual transactions and customer behaviour over multiple contacts and channels. By pioneering AI software technology, contact centres…

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