Zip Case Study Zip increased the quality of agent training immediately after deploying Daisee by covering 100% of calls, focusing on calls more likely to contain training opportunities, and reviewing each call much faster and with more accuracy. Contact us…

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The future of contact centres – showing business how it’s done with AI More than ever, businesses need to understand the complexities of individual transactions and customer behaviour over multiple contacts and channels. By pioneering AI software technology, contact centres…

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To Haskell or not to Haskell Sometimes a programming language’s reputation can hold it back despite it being the best solution in the marketplace. Haskell – a standardised, general-purpose functional programming language – is a case in point. (It was…

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  Getting Started With AI and ML Artificial Intelligence is the victim of apocalyptic fear-mongering, utopian fantasies and everything in between. A notoriously complex and abstract concept, there are an approximated 10,000 elite few data scientists who can claim to…

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