Richard with Tech23 magazine

Daisee wins Tech Rocketship Award following address at Tech23 Daisee is venturing across the pond to meet with UK business leaders and venture capitalists, being granted the inaugural Australian ‘Tech Rocketship’ startup award. The win comes off the back of daisee co-founder and CEO Richard Kimber delivering an address at Tech23, in which he discussed the potential of AI in enterprise, specifically in the areas of compliance and regulation, showcasing daisee’s AI-driven speech analytics software,…

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How AI-based business transformation can happen on any scale This is the first in a three-part series based on a talk by daisee’s chief technology officer, Greg Baker at University of Technology’s Heads of Innovation Forum. Misconceptions around AI There are many misconceptions and concerns around the impact AI-based software will have on the workplace. It will undoubtedly – and inevitably – affect the way we work and even the type of work we do.…

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Why the rise of AI will see the demise of closed data The rise of AI speech analytics software could herald the demise of closed data sources as companies become more tuned in to the value of the unstructured data they’re sitting on. For daisee, data liberation – relinquishing the lock-down of customer data – occurs because you’re honest about the real value you provide to your customer. Closed data tactics “old” Daisee’s principal software…

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What contact centres look like in the age of AI – part 2, people In Part 2 of daisee’s look at the future of contact centres, we look at the impact AI will have on the workplace and workforce. In an industry experiencing high staff churn, intensive training needs, increasing compliance and regulatory requirements and customer service being recognised as a key competitive differentiator, AI software that provides insights and analysis will drastically change the…

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What contact centres look like in the age of AI – Part 1, technology   The contact centre industry is entering a period of intense disruption and AI software will be instrumental in contact centres reimagining their role. Digital convenience is driving consumers to interact with businesses on a host of channels with much higher customer service expectations. Meanwhile, the sector is still grappling with longstanding issues that impact profitability and business efficiencies, compliance and…

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The future of contact centres – showing business how it’s done with AI More than ever, businesses need to understand the complexities of individual transactions and customer behaviour over multiple contacts and channels. By pioneering AI software technology, contact centres have the opportunity to stand as industry leaders and reimagine every aspect of their business. The data mining of old has been replaced with scope to look at every single customer and personalise your brand’s…

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