• Ben Dunn
    What contact centres look like in the age of AI – part 2, people In Part 2 of daisee’s look at the future of contact centres, we look at the impact AI will have on the workplace and workforce. In an industry experiencing high staff churn, intensive training needs, increasing compliance and regulatory requirements and customer service being recognised as a key competitive differentiator, AI software that provides insights and analysis will drastically change the
  • Ben Dunn
    What contact centres look like in the age of AI – Part 1, technology   The contact centre industry is entering a period of intense disruption and AI software will be instrumental in contact centres reimagining their role. Digital convenience is driving consumers to interact with businesses on a host of channels with much higher customer service expectations. Meanwhile, the sector is still grappling with longstanding issues that impact profitability and business efficiencies, compliance and
  • Ben Dunn
    The future of contact centres – showing business how it’s done with AI More than ever, businesses need to understand the complexities of individual transactions and customer behaviour over multiple contacts and channels. By pioneering AI software technology, contact centres have the opportunity to stand as industry leaders and reimagine every aspect of their business. The data mining of old has been replaced with scope to look at every single customer and personalise your brand’s
  • Ben Dunn
    To Haskell or not to Haskell Sometimes a programming language’s reputation can hold it back despite it being the best solution in the marketplace. Haskell – a standardised, general-purpose functional programming language – is a case in point. (It was named after the logician Haskell Curry.) Programs in Haskell are a series of high-level generalisable functions that define what the program is intended to do, letting lower layers (compiler, runtime, and libraries) handle mundane low-level
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    Ben Dunn
    Getting Started With AI and ML Getting Started With AI and ML Artificial Intelligence is the victim of apocalyptic fear-mongering, utopian fantasies and everything in between. A notoriously complex and abstract concept, there are an approximated 10,000 elite few data scientists who can claim to really, truly understand Artificial Intelligence and even they will admit that there is an awful lot they don’t understand. daisee research on the state of Artificial Intelligence in Australia,  has shown
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    Ben Dunn
    Australian firms ‘get’ AI and are ready to invest Daisee 2017 Australian AI Report Media release written by David Binning   SYDNEY, February 21, 2018 – A 2017 report gauging Australian business sentiment towards AI (artificial intelligence) has revealed high levels of awareness and a willingness to invest in the technology’s potential to reveal critical business insights and new market opportunities. The ‘Outlook on the Australian AI market landscape in Australia’ study was conducted by