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daisee

daisee was founded in 2017 by technology entrepreneur Richard Kimber. Richards vision was to create a world leading AI software company offering significant value to clients by blending commercial best practice and data science to create intelligent products that learn and adapt.

Founded in Sydney, Australia, daisee has launched our initial Regtech solution lisa to the international marketplace. This was developed as a result of our philosophy that we start with the business solutions that AI can provide and develop our data science technology to meet these needs.

daisee… turns your big data challenges into assets

Learning and problem solving from big data are arguably the two biggest challenges facing today’s businesses. With daisee’s ground breaking AI software application lisa, those challenges become assets for today’s leading edge companies

daisee… makes every conversation with technology intelligent

Just think for a moment of the possibilities if every interaction your business had with its technology was intelligent. daisee’s groundbreaking data analytics forges a living link between human and artificial
intelligence.

daisee… continuously grows as it interacts with the communication

Unlike most software which is outdated the moment it is installed, daisee’s ground breaking AI software application lisa actually becomes more intuitive as it seamlessly learns from the ongoing interactions

daisee… transforms your understanding of the communication

daisee's AI driven semantic engine distils vital factors such as customer satisfaction, vulnerability, personality traits and education levels for every customer

daisee… allows you to hone your creativity and skill levels in response

Data analysis offers invaluable insights that allow continuous adjustments of conversations to fulfil customer expectations, radically increasing sales effectiveness and enhancing customer satisfaction

daisee… does this all with an outstanding degree of accuracy 

daisee’s software technology accurately monitors and verifies your company’s compliance of external regulations, internal conduct and even brand experience

                            now more than ever… when you are ready to take the leap into the future of AI...                       partner with daisee 

AI-driven speech analytics that drives compliance in every conversation with your customers

daisee... Augmenting Intelligence

Organisations that are able to combine the best of human capabilities augmented by machine intelligence are able to develop greater insights, execute more efficiently and therefore generate more profit through a better understanding of the market context in which they exist.

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Team

TECH MASTERY

Software engineers and data scientists with developer experience from some of the world’s most prominent tech companies.

COMMERCIAL ACUMEN

Our business professionals have extensive experience from major corporates, consultancies & successful challenger brands.

DIVERSITY OF PERSPECTIVE

Our professionals combined represent 18 nationalities, speak over a dozen languages and have worked in 26 countries.

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Technique

CODING

We apply functional programming techniques so that we attract the kind of top talent we will need, and then provide them with the best possible tools.

CUSTOMER CENTRICITY

We develop our core lisa product by understanding which of our customers’ bespoke needs have a wider application and are more widely relevant.

INTEGRATION

Our culture is based around integrating teams of data scientists and software engineers and dev ops, rather than structuring teams around functional specialisms.

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Technology

ENGINE

We have IP rights over a proprietary semantic language engine kernel, developed initially by Deakin University, and now maintained and extended by daisee.

PLATFORM

We are platform agnostic working with the appropriate telephony provider for each of our clients.

UNRESTRICTED DATA ACCESS

We believe our clients should have full access to the data which lisa provides. That means this data can be used by functions across an enterprise to find new commercial opportunities. This is achieved through an Open Data Architecture which is one of lisas unique and most popular features.

Awards and Recognition

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daisee chosen by ASIC to participate in their Voice Analytics and Voice to Text Trial, September 2019.

ASIC asked daisee to test whether voice analytics and voice-to-text could be applied to a dataset and actually replicate what ASIC staff members did when they manually reviewed those calls.

ASIC had been hoping to determine whether AI could “replicate what it took several ASIC staff many months to do”, according to Barbara Buettner, senior manager for insurers in ASIC’s financial services group. That is, could voice analytics (and voice-to-text) be used to recognise indicators of poor sales practice in life insurance calls? The answer, according to Buettner, is a “qualified yes”.

daisee recognized as a leader in the InsurTech space, winning the 2019 InsurTech Startup of the Year Award at the 4th Annual Australian FinTech Awards.

The awards celebrate the achievements and successes of the people and businesses who are paving the future in financial services. The Judges chose daisee as an Insurance based FinTech start-up business that has disrupted the insurance/risk sector with its new and innovative voice analytics product lisa.

daisee won the 2019 Australian InsurTech Invitational, resulting in a fast-tracked partner collaboration with DXC and its customers.

From the 31 applications, the judging panel selected nine finalists, from which daisee was chosen as one of two winners that were selected based on two categories:

The Digital Insurance Ecosystem – a product or solution that can be integrated into DXC’s digital insurance platform

Enriching the Insurance Experience – a standalone solution to address insurance issues

 

daisee successful in being chosen as one of the few tech startups to participate in the ASEAN Tech Challenge Dec 2018. This initiative, organised by the Australian Government, is a unique platform for Australian startups and scaleups to pitch solutions to prominent ASEAN and Australian based corporations and investors.

Winner of the highly-coveted UK Tech Rocketship Award at the 2018 Tech23 competition in Sydney.

UK Department of International Trade enables technology scaleups a launchpad for expansion into the UK.

200+ applicants for the inaugural program in Australia, only 10 invited to London for a series of workshops and meetings with VCs and corporates.

Winner of the Westpac Innovation Challenge for 2018. Not only was daisee presented with the Outright Winner Award but also the People's Choice Award for 2018.

The Award was for a business that had created a technological solution that helps companies comply with regulatory obligations.

daisee won this award by presenting its voice analytics product lisa which uses natural language processing to improve call centre compliance, customer experience as well as other performance insights and recommendations.

Testimonials

"The daisee team was pleasant and easy to work with. Deployment was fast, and we were able to get value from lisa immediately. As a result, just two months after deploying, we rolled out lisa across our other business units too."

Johann, Head of Customer care - Zip

"lisa allows us to focus our attention on calls more likely to contain risks, review them more thoroughly, much faster, and with less effort. I also love lisa's intuitive deign - which made it easy to learn to use."

Andrea, QA agent 

Latest News

Richard with Tech23 magazine

Daisee wins Tech Rocketship Award following address at Tech23

Daisee wins Tech Rocketship Award following address at Tech23 Daisee is venturing across the pond to meet with UK business leaders and venture capitalists, being…

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How AI-based business transformation can happen on any scale

How AI-based business transformation can happen on any scale This is the first in a three-part series based on a talk by daisee’s chief technology…

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Why the rise of AI will see the demise of closed data

Why the rise of AI will see the demise of closed data The rise of AI speech analytics software could herald the demise of closed…

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Accreditation

Under the ICT Services scheme, we are accredited by the NSW Government for the following:

  • E01. ICT Strategy
  • M01. Business Analysis
  • M04. Other software services including delivery "as a service”
  • N02. Software Applications
  • Q01. Professional Services
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